FAQs

  • What does Direct Access mean for my treatment?

    As of July 1, 2015, the Commonwealth of Virginia allows individuals to seek physical therapy and receive treatment for a 30-calendar-day period without a referral from a physician. After 30 calendar days, a referral from a physician is required to continue physical therapy. If you have a primary care physician or have previously consulted a specialist regarding your current symptoms, please provide the name of that physician to us. If you have an established primary care physician, OPT is required by Virginia law to send your initial evaluation report to that physician within 14 days of your initial appointment.  If you suspect you have an injury that requires physical therapy, we will provide you immediate, non-pharmaceutical treatment that allows you to reduce pain, stay active, and save money. The benefits of starting physical therapy early may include quicker reduction of pain and faster return to activity.  if necessary based on the severity of your injury, we can refer you to the appropriate healthcare professional. This saves you the time and cost of a visit to your primary care physician and puts you on the road to recovery.

  • What is physical therapy?

    Physical therapy is a medical, hands-on approach to relieving symptoms and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your symptoms and work to reduce or eliminate them.

    While every patient’s condition and symptoms are unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve symptoms quickly and restore your function to optimum levels. The overall goal is to restore mobility symptom free and function and to prevent your injury from recurring.

  • How do I know if physical therapy will help me?

    Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

  • Can I go to any physical therapy I choose?

    As a patient you have the right to receive physical therapy at any place you choose. At Optimal Physical Therapy, you will receive the highest quality care while achieving the results you need.  We pride ourselves on providing a positive, encouraging environment with a well-trained friendly staff. We are confident in our ability to help you reach your goals and live a symptom free life.

  • How do I schedule an appointment?

    Our scheduling is easy and we offer a convenient appointment times for you.  Call us today to request an appointment.

  • What should I bring to my first appointment?

    Please have your insurance card(s) available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • A prescription for physical therapy from your referring physician, however, it is not  required if you’re coming via Direct Access. 
    • Insurance Card (s)
    • ID
    • In case of a worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please arrive 10-15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Please wear comfortable clothing that allows easy access to your problem areas.
  • Will it hurt?

    Physical therapy is not meant to hurt, but to relieve your symptoms. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quickly relieve your symptoms and get you back to your normal activities.

  • Does insurance cover my treatment?

    Yes, in most cases it does. Optimal Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.

  • What if I don’t have insurance?

    For patients who do not have insurance, we offer a self pay rate, due at the time of service.

  • What type of payment do you accept?

    We accept cash, check, debit and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your first visit, and you will be informed of what, if any, payment is necessary on that date.

  • What do I wear?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.  We have a changing room for you to change if necessary.

  • How long will my therapy sessions last?

    Typically, the first session lasts for one hour.  Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • How many sessions will I have?

    Each patient’s diagnosis is different.  Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

  • What types of education/training do your therapists have?

    Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. Depending on the university, the physical therapy program is either a masters or doctorate level degree. 

  • Do you offer programs for me once I’m better?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program.